Yes, any order will have neutral packaging & label for every order.

Orders that were received before 2:00 pm UTC+2 german time (CEST time) are being shipped on the same day.

Shipments take an estimated 1-2 business days to arrive for orders inside Germany.

The delivery times for shipping abroad can be found on our shipping information page.

We ship most of our catalog EU wide and all smaller items worldwide (this includes Playmats).

Please contact us directly if you have trouble ordering a certain product or if you want to make a bulk purchase.

We are generally shipping to all EU countries. If you live outside of the EU and your country is not listed on your shipping information page we are probably not offering shipping to your country.

In any case you can contact us directly via support@waifuworld.shop or just use our Live Chat and we wil look at your issue as quickly as we can.

All orders are being shipped directly out of Germany.

You may receive multiple shipments if the stock of certain items is not collectively available in one warehouse. However this is a rare occurance and you will be informed about any splits in your shipping confirmation e-mail(s).

We recommend https://parcelsapp.com for any kind of order tracking, disregarding the carrier(s).

You will find your tracking number in your shipping confirmation e-mail or in your account dashboard if you created an account with us.

Do not hesitate to contact us to us via support@waifuworld.shop or just use our Live Chat functionality. We will reply to you as soon as possible. You should receive a reply in under 24h on weekdays.

You can refund any products within 30 days of purchase. In special occasions we still refund orders even after 30 days.

If we made any kind of mistake (for example sending the wrong product(s)) we will take care of any charges you may incur in the process.

Otherwise you just need to pay for the shipping costs to send back the products you would like to refund.

You can contact us to us via support@waifuworld.shop or our Live Chat.

For more information please visit our Refund Policy Page.

Yes, you can freely exchange products after 30 days of receiving them.

You may need to pay the shipping costs for the shipments that were sent out to fulfill the exchange (except if we made a mistake in your order) in addition to the cost difference of the exchanged products. You will receive a partial refund if you exchange for cheaper products.

You can contact us to us via support@waifuworld.shop or our Live Chat.

Please contact us within 7 days after receiving your order via support@waifuworld.shop or our Live Chat as quickly as you can.

We may need to file a report to the shipping company. Depending on the situation you will be offered a refund or a new shipment.

Depending on the country you may need be extra tax charges like with all other imports you receive. The amount of tax you will pay depends on the country you live in and the total order amount.