In-stock items are shipped separately, while all individual pre-order items are shipped after their release. Small items such as snacks, single cards, or our free Waifu Deck are usually not shipped separately.
Can I get a shipping refund if I want all items shipped together?
Upon request, we can gladly refund the shipping costs and you can decide for yourself which products should be shipped together.
Will I be notified if a figure is delayed?
We are currently working on an automatic email notification as soon as a product has not been shipped after its release date. At the moment there are no automatic notifications.
Is my pre-order guaranteed?
Your order is guaranteed as long as you have placed and paid for it — even if the pre-order deadline has already passed. In the future we plan to offer the option to pay only shortly before release while still securing the item.
What happens if I pre-order a figure whose pre-order deadline has already expired?
You will still receive the quantity you ordered. The pre-order deadline is only an indication that the product may disappear from the shop at any time. As long as you have placed and paid for your order, your amount is secured.
A pre-order figure from my order is no longer listed or is sold out in the shop.
Your ordered quantity is still secured, even if the product is no longer available in the shop.
Can I cancel a pre-order even after 30 days?
Yes, you can cancel pre-orders at any time — just send us a message!
By selecting "Accept all", you give us permission to use the following services on our website: YouTube, Vimeo, ReCaptcha, Meta Pixel, Brevo, Microsoft Clarity, Google Analytics 4, Google Ads Conversion Tracking. You can change the settings at any time (fingerprint icon in the bottom left corner). For further details, please see Individual configuration and our Privacy notice.
The settings you specify here are stored in the "local storage" of your device. The settings will be remembered for the next time you visit our online shop. You can change these settings at any time (fingerprint icon in the bottom left corner).
For more information on cookie lifetime and required essential cookies, please see the Privacy notice.
To view YouTube contents on this website,
you need to consent to the transfer of data and storage of third-party cookies by
YouTube (Google).
This allows us to improve your user experience and to make our
website better and more interesting.
Without your consent, no data will be transferred to YouTube.
However, you will also not be able to use the YouTube services on this website.
To view Vimeo contents on this website, you need to consent to the
transfer of data and storage of third-party cookies by Vimeo..
This allows us to improve your user
experience and to make our website better and more interesting.
Without your consent, no data will
be transferred to Vimeo. However, you will also not be able to use the Vimdeo services on this website.
To submit forms on this page, you need to consent to the transfer of data and storage of third-party cookies by Google.
With your consent, reCAPTCHA, a Google service to avoid spam messages via contact forms, will be embedded.
This service allows us to provide our customers with a safe way to contact us via online forms. At the same time, the service prevents spam bots from compromising our services.
After you gave your permission, you might be asked to answer a security prompt to send the form.
If you do not consent, unfortunately you cannot use the form. Please contact us in a different way.
To send data to Meta, you need to consent to the transfer of data and storage of third-party cookies by Meta.. This allows us to improve your user experience and to make our website better and more interesting.
To send data to Brevo, you need to consent to the transfer of data and storage of third-party cookies by Brevo. This allows us to improve your user experience and to make our website better and more interesting.
By using Clarity, we receive detailed information about how visitors interact with our website. The tool enables the recording of user interactions, heatmaps to visualize clicks and mouse movements, and the analysis of website performance metrics. Our goal in using Microsoft Clarity is to gain data-driven insights about the user experience on our website. These insights help us identify vulnerabilities, better understand user behavior and make optimizations to improve the usability and effectiveness of our website.
Google Analytics is a web analytics service provided by Google Ireland Ltd ("Google"). Google uses the Data collected to track and examine how this website/app is used, to compile reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Description:
Data collected: anonymized IP address, date and time of the visit, usage data, click path, app updates, browser information, device information, JavaScript support, pages visited, referrer URL, location information, purchase activity, widget interactions
Purpose of data processing: Marketing (consent (GDPR 6.1.a))
Legal basis for data processing: Consent (GDPR 6.1.a)
Data transfer outside the EU: This provider may transfer, store or process your personal data outside the EEA/EU. These countries may not have the same level of data protection and the enforcement of your rights may be limited or not possible.
Cookies that are set in your browser:
cookie name
sample content
expiration time
_ga_*
deleted
730 days
_ga
GA1.1.8643343795.1726666186
730 days
Processing company:
Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4,IE
With Google Ads Conversion Tracking, we can measure our advertising success in the Google advertising network. We place advertising in the Google advertising network so that our offers can be found more easily. We try to make advertising as optimal as possible. Also to keep advertising costs as low as possible. This is reflected in our prices ;)
Description:
Data collected: randomly generated USER ID, click path, measure ad visibility, mouse movement, timestamp, track ad clicks, conversion tracking, IP, track time and date, track user location, visitor behavior, user agent, language, website visited, time zone
Purpose of data processing: Marketing (consent (GDPR 6.1.a))
Legal basis for data processing: Consent (GDPR 6.1.a)
Data transfer outside the EU: This provider may transfer, store or process your personal data outside the EEA/EU. These countries may not have the same level of data protection and the enforcement of your rights may be limited or not possible.
Processing company:
Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4,IE
Would you like to see these contents? Activate the desired contents for one session only or allow the website to remember these settings. Once you have given your consent, the third-party data can be loaded. For this, third-party cookies might be stored on your device. You can change these settings at any time (fingerprint icon in the bottom left corner). For further details, please see the Privacy notice.
